Protect Your Reputation //
Monitor, Correct and Improve

Reputation Alert

In the service industry, reputation is everything. In the connected world, word travels fast. You need to know what is being said about your hotel so you can swiftly respond and fix issues before they become a real problem for your bottom line.

Bookassist Reputation Alert collects reviews from every guest who books online through your website. But Reputation Alert also monitors reviews and comments across hundreds of sites online* and brings them together in one place, so you can deal with them immediately.

Talk to Bookassist today about Reputation Alert for your hotel and take control of your online reputation.

Protect Your Reputation //
Direct Reviews

The Bookassist Booking Engine automatically gathers reviews from guests who have booked direct with you online.

Following a stay, guests receive a follow-up email questionnaire on your service levels. You can respond to reviews via your Bookassist Hotel Admin system. You can also automatically display reviews and ratings on your Sitebuilder website, on your mobile webapp and on your Facebook page.

Displaying genuine reviews online influences your potential customers positively and improves conversion.

Talk to Bookassist today about Reputation Alert!

Protect Your Reputation //
Web Overview

How can you possibly monitor the hundreds of social media sites that publish reviews and ratings of your hotel online?

Reputation Alert, powered by TrustYou* analytics, gets all these reviews and opinions into one place. We average all ratings to give you an ongoing score, and we track this score history over time. We break down your online ratings into service categories so you can see at a glance what is viewed as positive or negative.

This Web Overview of reviews and ratings is accessible directly in your Bookassist Hotel Admin system and can also be configured to give you automatic email alerts whenever new reviews are found.

Talk to Bookassist today about Reputation Alert!

Protect Your Reputation //
Semantic Analysis

With powerful semantic analysis from TrustYou*, Reputation Alert can read and understand the different comments and reviews that people make in multiple languages across the web. We categorise those comments and publish them in your Bookassist Hotel Admin system so you can quickly see what service issues most affect your online reputation. You can drill down to see the actual reviews behind each category so you can follow up in detail with each issue raised.

Fully informed about the web's opinion of your hotel, you can formulate strong action plans in-house to improve weak areas, generate positive sentiment online and improve your overall web score.

You can set real goals for service improvement and you can measure the results of your efforts in real time.

Talk to Bookassist today about Reputation Alert!