Testimonials

There is no better proof of service than a recommendation to you by your industry peers. If it's worked for them, it will work for you.

Most Bookassist clients come to us on the recommendation of other Bookassist clients. The partnership approach that Bookassist promotes, the expertise delivered, the level and reliability of technology and dedicated account management mean that Bookassist client partnerships consistently excel, as the following comments prove.

We have been working with Bookassist for several years now and are extremely impressed with the service provided on a number of levels. Firstly, our on-line booking revenue has soared since partnering with Bookassist. Secondly, we find the administration and reporting system very practical and user friendly. Thirdly, the customer support is outstanding. Marie Sharpe, our Account Manager and all Bookassist personnel we have worked with are passionate and enthusiastic about their work and provide an excellent support network. Without doubt, all of our hotels have benefited from our relationship and I would have no hesitation in recommending their services.

Philip Gavin
Group Managing Director
Talbot Hotel Group

Since starting online marketing with Bookassist this year (2008) we have immediately seen an increase in direct online business through our own website by over 70 per cent. With Traffic Builder we also adopted a Best Rate Guarantee through our own website to try and drive the business through our own website. In addition to that we have incorporated special offers as well as a newsletter sign up which will all help in driving business direct. We look forward to growing our direct online business.

Gail Whyte
General Manager
Montenotte Hotel

Since starting online marketing/Traffic Builder with Bookassist in 2006 we have seen an increase in direct online business through our own website by more than 50 per cent. With the PPC (pay per click) and SEO (Search Engine Optimisation) we have certainly seen an overall improvement in our websites visibility through the various search engines.

Emma Allen
Group Sales and Marketing Manager
Mespil Hotel

We have been working with Bookassist for a few years now, but more specifically we started using their booking engine software on our own website in July 2007. We were able to track business each month and we could see that business was increasing compared to previous years. When Bookassist started their online marketing program Traffic Builder, we could then see substantial growth coming direct through our own site. On their advice, we have also implemented a multi lingual approach in that we have our website translated into Spanish, German and Italian. Bookings are beginning to increase from these particular markets. Overall we are delighted with the growth and we are also happy with the advice and expertise that we receive on a regular basis from our account manager in Bookassist.

Myles Tuthill
General Manager
Central Hotel Dublin

In today's challenging marketplace it is important to select a Reservations Agent who takes the time to understand your business, is able to respond promptly, and is flexible. Bookassist because of its focus, understands these unique requirements. Their team works diligently, with great detail to our specific needs and we appreciate all their hard work and assistance. It is indeed a pleasure working with Bookassist and we very much look forward to continued success with them in the future.

Pius Furlong
General Manager
Clontarf Castle Hotel

We changed our booking engine to Bookassist 4 years ago. This user-friendly booking engine has increased the amount of bookings through our own website as well as revenue generated through it immensely. The very easy manageable administration site allows us now to be competitive and up-to-date in making changes to our daily rates in seconds! In addition you will always find help with any queries through their account managers - should you need it. Clearly one of the best systems on the market.

Dirk Santowski
Sales and Marketing Manager
Paramount Hotel and Turk's Head

I have been working with Bookassist for 7 years and we have always received fantastic service from them. They are very customer focused and respond quickly to any queries and requests. They are always contactable, a pleasant change in today's world. The system is easy to use, extremely flexible and does not require lengthly training sessions. I did look at different options over the years just to make sure that we were getting the best value and service but always decided that Bookassist offered the better system both in terms of customer support, cost and product quality. In addition to all of the above, they are very open to suggestions where changes or improvements could be made and all upgrades to the system are free of charge so you know that you always have the most up to date product. I have never had any problems with Bookassist and are happy to highly recommend them to any accommodation provider out there.

Niamh Browne
Group Marketing Manager
Isaacs Group

Bookassist, through their reservations system, supportive and innovative staff, dedication and unfaltering service levels have given us a platform on which we can compete on an international level. Our bookings come from world-wide destinations and have increased daily with the help and advice of Bookassist. Previously we have tried and tested our own customized reservations systems and a number of other booking systems and Bookassist outperformed all of their competitors by far. Bookassist are at the forefront of development and are constantly striving to improve the user-friendliness of their system and their support mechanisms. In a year in which we have opened three hotels, we couldn't have done it without Bookassist's expertise in SEO and PPC with Bookassist we have seen our SEO and PPC deliver more and more bookings week on week.

Michelle Doherty
Group Sales and Marketing Manager
Great Southern Hotel / Mercer Accommodation Group

I have been working with Kieran and his team in Bookassist for over the last 8 years and in this time I have found their customer service second to none. As customer demand changes so must your website and in doing this I change our Special offers and Deals regularly, this I'm sure is very time consuming for the Team in Bookassist however nothing is too much trouble. In terms of reporting and optimizing the site the Bookassist Sales teams spend a lot of time training and reporting back to you on your performance throughout the year. At www.hotelkilkenny.ie we are very much dependent on search engines and this is an area Bookassist excel in. Over the years I have also worked with other booking engines and while they have been good I have always come back to Bookassist as they to me are the best in the ever competitive field of online reservations.

Alva Kenny
Sales and Marketing Manager
Hotel Kilkenny