Case Studies & Testimonials
Most Bookassist clients, whether apartments, individual hotels or groups, come to us on the recommendation of other Bookassist clients. There is no better proof of service than a recommendation from your industry peers. If it's worked for them, it will work for you.
Immediate impact
We commenced working with Bookassist after being part of a worldwide chain for the previous ten years. In the area of web design and online booking engines we were starting at the very beginning and Bookassist guided us smoothly though this transition and offered 100% support during this crucial period of change. We saw an impact straight away on our online bookings which has continued to grow over the last couple of years. We very much see the Bookassist Team as part of our Resort Team - working with us to drive revenue and introduce innovative strategies to increase our online sales.
Richard Collins
General Manager
Druids Glen Hotel and Resort, Wicklow
The results are there
In the field of online booking you see all types of things, and it is best to rely on people you share principles and common goals with. I think the business model created by Bookassist it reflects some ideal characteristics. The development of both website and revenue it brings benefits to both. If we add the key factor of key human relationship among people, you see this package can only work well. The difference I noticed over other competitors is the fact Bookassist don't want to desperately take as much as possible off you (eg domains, sites, etc), but they do real consultancy, with authority and expertise. The fact of not wanting to bind hotels at any cost, it is another example of their awareness of being able to bring results. The results are here, and they are even better than the forecast. Is not really a small thing!
Fabrizio Roscioli
Owner
Roscioli Hotels Group Roma
Change and Innovation
We believe change and innovation are essential in any business and by embracing mobile technology, our new webapp will help ensure ease for our guests and our continued success. We have worked with Bookassist for our online strategy and advancements over several years now and were delighted with this webapp, innovation produced by them to drive our bookings further.
Nicky Logue
General Manager/Director
Fitzpatrick's Castle Hotel
Immediate Growth in Online Revenue
We began working with Bookassist in October [2009] and in this short space of time [three months] have seen immediate growth in online revenue and particularly in average booking value. Furthermore, introducing Bookassist's eCommerce integration with Google Analytics has helped us to reduce our online marketing costs and to achieve a significantly better return on investment. Although it is still early days we are delighted with the progress and the speed at which it was achieved.
Tracey Moran
Communications Director
Bewley's Hotels Group
Ahead of the curve
By the very nature of our diverse luxury property it was vitally important for Lough Erne Resort to secure the right strategic partnership with an online technology and service company. We were looking for a provider that was forward thinking, quick to react and above all ahead of the curve in a very competitive market. Our new iphone webapp is a clear demonstration of this leading edge innovation by Bookassist. We are pleased to confirm that we found all of these qualities and more since our partnership began in May 2010. Their focused and methodical approach to building our new website (SiteBuilder) and continuous account managment interaction has delivered and brought our online presense to a much higher level. It is our hope that the relationship with the team at Bookassist will continue to flourish as Lough Erne Resort continues to grow in the coming years.
Jonathan Stapleton
General Manager
Lough Erne Resort
Dramatic Increase
We have been using Bookassist in our two Irish hotels - the Slieve Russell, Co.Cavan and Buswells, Dublin for over 18 months. During this time there has been a dramatic increase in business through the direct online channel especially since starting the Bookassist Trafficbuilder programme. The relationship with Bookassist has been a very fruitful one and we are now in the process of integrating a third property - The Belfry, Birmingham, UK. Bookassist are very reliable and adopt a very "hands on" approach to their service. They provide an excellent product through their booking engine and their online marketing service is second to none. The Bookassist staff are always at the end of the phone and pushing the boundaries to ensure customer satisfaction.
Paul Melanophy
Online Manager
Quinn Hotels Group
ARCOTEL and Bookassist successful partnership
The success of business relationships depends on the similar philosophy of the partners. Bookassist and ARCOTEL are the best proof of that. ARCOTEL and Bookassist are similar in the philosophy of the organisations, the individuality, the size and relation to the market, their customer orientation and the personal engagement of their staff. The partnership is successful and we have already reached first milestones before the time we scheduled them. Because of intense exchange of know-how and the attractive total package Bookassist put together for ARCOTEL, we anticipate even further success in enhancing the strong web presence of ARCOTEL, the positioning and strengthening of ARCOTEL as business hotels in a fast emerging market, in keeping ARCOTEL ready to react to any upcoming changes quickly and efficiently. Against this background we are delighted to start a long term relationship with Bookassist with anticipated success for both partners.
Manfred Mayer
CEO
ARCOTEL Hotel Group AG
Bookings and Revenue Doubled
Without a doubt the must beneficial seminar I have ever attended was 'The Rules of the Road for Marketing Your Hotel Online' presented by Bookassist in April 2008. Bookassist's knowledge and enthusiasm was both informative and inspirational. The continuing development of their functionality and advice on our own website has kept us up to speed if not ahead of the rest of our competitors. Add-ons, advance purchase, translations, online reviews all attribute to the fact that our bookings and revenue from Bookassist have doubled year to date on last year. This of course would not have happened without the close working relationship with our account manager Christina Roche who is quick to make recommendations on how to increase our bookings, advise on what offers are working and give assistance with SEO. I also have to acknowledge the guidance we have received from Sarah Collins, two efficient ladies! I have no hesitation in recommending Bookassist and am delighted to be working with them.
Hazel Buchanan
Business Development Manager
Ramada Da Vinci's Hotel
Business increased over 50%
Since starting online marketing (Traffic Builder) with Bookassist in 2006 we have seen an increase in direct online business through our own website by more than 50 per cent. With the PPC (pay per click) and SEO (Search Engine Optimisation) we have certainly seen an overall improvement in our websites visibility through the various search engines.
Emma Allen
Group Sales and Marketing Manager
Mespil Hotel
We recommend Sitebuilder
Sitebuilder has been a great addition to the Ariel House web strategy. It gives us the opportunity to update the content on our website in house. The CMS is extremely user friendly and easy to understand. Comprehensive training was initially given; this assistance is always on hand when we need it. There are many advantages to using a CMS particularly for a medium sized property like Ariel House, where technical staff may not be part of the team. We are really happy with our decision to use Sitebuilder - we feel we have reaped the benefits of the time and money invested and have found the main benefit to be not having to engage a third party for editing. The system has also helped us to keep the material on our website more tailored and up to date. We would recommend Sitebuilder to any Hospitality business who is keen to take their website forward and drive internet bookings.
Deirdre McDonald
General Manager
Ariel House
Fantastic service
I have been working with Bookassist for 7 years and we have always received fantastic service from them. They are very customer focused and respond quickly to any queries and requests. They are always contactable, a pleasant change in today's world. The system is easy to use, extremely flexible and does not require lengthly training sessions. I did look at different options over the years just to make sure that we were getting the best value and service but always decided that Bookassist offered the better system both in terms of customer support, cost and product quality. In addition to all of the above, they are very open to suggestions where changes or improvements could be made and all upgrades to the system are free of charge so you know that you always have the most up to date product. I have never had any problems with Bookassist and are happy to highly recommend them to any accommodation provider out there.
Niamh Browne
Group Marketing Manager
Isaacs Group
